Refund policy

Last updated: Dec 4th 2025.  At Kormay Biomedicals Co., we want you to feel confident in every purchase. If something is not right, we’re here to help.

Eligibility for Refunds

We accept returns and refunds in the following cases:

• The product arrived damaged, defective, or incorrect.
• The product is unused, unopened, and in its original packaging
• A request is made within 7 days of delivery

Due to the nature of laboratory reagents, diagnostics, and consumables, opened or temperature-sensitive items cannot be returned unless defective.

Non-Returnable Items

• Opened lab consumables.
• Reagents or temperature-controlled products.
• Any sterile or single-use products once opened.
• Items marked as final sale.
• How to Request a Refund.

Please contact us at  customerservice@kormay.ca  with:

• Order number
• Description of the issue
• Photos (if applicable)
• Our team will respond within 2 business days.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you received a defective or incorrect item, we will gladly replace it at no additional charge.

If you have questions, we’re always here to help. Your satisfaction means a lot to us.